Rules of conduct for museum visits as of 1 June 2020
1. Do not leave you home in case you have health complaints as described by the RIVM (sneezing, coughing, fever, etc.). You are welcome if you and your household are free of complaints for at least 24 hours.
2. Follow the hygiene measures as described by the RIVM (wash your hands with soap, sneeze and cough in your elbow, do not shake hands, keep 1.5 meters distance from each other).
3. It is only allowed to visit the Muiderslot with more than 1 person in case of a household (people living under 1 roof).
4. Visitors are in possession of a valid online reservation with with a fixed time slot (fixed start time) on the ticket. By purchasing the ticket, visitors agree to apply the rules of conduct during their visit.
5. Visitors arrive on time or no more than 5 minutes before the start time on the reservation – not before – to avoid queues. It is not possible to visit Muiderslot without a reservation.
6. You start your visit in the castle. The use of an audio tour is mandatory (so we can monitor the number of visitors in the castle). After your visit to the castle, you can enjoy the castle gardens, the fortifications, the castle square, the museum shop and limited catering facilities until closing time.
7. Avoid public transport where possible. Come with your own transport if possible. Please note: there is limited paid parking space at the Muiderslot. There are several free parking spaces on the outskirts of Muiden. Keep in mind that from there it is a 10 to 15 minute walk to the entrance of the castle. More information about route and parking.
8. Pay with card or contactless. Payment in cash is not possible on the Muiderslot.
9. Group tours, group activities, group packages and location rental are not (yet) possible.
10. Taking photos or video recordings is not allowed in the castle for the time being. This is to make sure the distance between households are kept in the one-way route. You can take photos outside in the castle gardens.
11. Keep 1,5 meters distance from visitors who do not belong to your party (= household).
12. Always follow the directions of museum staff and volunteers.
Last update of the rules of conduct: 20 May 2020
Frequently Asked Questions
- Why do I have to book online?
This is necessary for each visitor to regulate the limited visitor numbers in the castle. Also, it prevents cues at the entrance. Finally, it helps with a possible “contact investigation” in case of an infection with the Covid-19 virus.
- Do I also have to book online if I have a museum card, BGL VIP card, Friends card or other valid entrance ticket?
YES, you have to! Anyone who wants to enter must reserve a date and time slot online in advance.
- Can’t I visit the Muiderslot whenever I feel like it, like I always did?
No that is not possible. You can still try to reserve a date and time slot in front of the entrance with a smartphone. Keep in mind that there may not be a spot until a few hours later, or that there may be no space at all that day.
- Can I come with my (group of) friends?
No that is not possible. For the time being, museum visits are only allowed for individual visitors or for a household, so people who live under one roof.
- Why am I not allowed to make pictures of videos in the castle?
This is a rule that applies in all museums. This is to prevent cues in the halls and to promote flow.
- When is the Muiderslot open?
We are open 7 days a week from 10 am to 5 pm. Also on public holidays, weekends and school holidays. This can change if the cabinet tightens up the measures.
- What can you see and do in the Muiderslot?
You can visit the castle, the gardens, the Water Shield, the fortifications and the castle square. Free audio tours are available in the castle and in the castle gardens. The ‘tower route’ audiotour is very suitable for children. There is also a treasure hunt for kids with DIY assignments through the castle and gardens (€ 2). On weekends, public holidays and during school holidays, the falconer is regularly present to give flight demonstrations.
- When will there be additional activities, such as workshops, guided tours, concerts, knight battles or theater performances?
We do not know yet. We will only be able to organize additional activities once the cabinet has changed the rules for museums and events. We don’t know when that is.
- Why are museums allowed to open and for instance, my gym is still closed?
That is a decision of the cabinet based on advice from the RIVM. Many people find comfort and inspiration in art, culture and heritage.